Orders are generally shipped within 3 business days on all In-Stock
Orders are shipped via USPS (United States Postal Service) Priority Mail Flat Rate Shipping. Other shipping options for your spa gift are available at an
We do shipSoftub Chemicals orSoftub Accessories to PO Boxes not to Foreign addresses.
Pre-approval is required for allSoftub
Spa supply returns - please call or e-mail for authorization.
Returned product and package must be unused, like-new, and in a
re-sellable condition. Product can be returned for original product
purchase price (shipping is nonrefundable). Product must be returned
within 15 calendar days for full refund. Product returned after 15
calendar days is subject to a 30% restocking fee. Product must be
returned via UPS with freight prepaid by customer. No CODs will be
accepted. No returns after 30 calendar days.
Orders (such as aSoftub Accessory) are cancelled on a best effort basis. Once your
order has been shipped it cannot be cancelled and is subject to our
Return Policy. If you have the need to cancel an order that has been
placed on our website and has not been shipped you can do so in e-mail
or by telephone instruction.
Any personal information you share withSoftub/Sleep
Level will be closely guarded. Our shopping cart is safe and secure
(using encrypted codes) and your personal information will not be
shared, traded, sold or given to any other company.